Services

Personalized Contact Center Services

Having real people available to provide service when you’re not around can set your business apart from your competitors – without breaking the bank. Plus every contact with prospects and customers is a learning opportunity that surveys and analytics can’t always match.

Sonoma Connections helps small and mid-sized businesses with contact center services from simple telephone answering to custom inbound or outbound calls to support your multi-channel marketing.

Need someone to handle orders and customer service for your company store, or for your products or collateral? Want to increase attendance at your seminar or online event? Need help dispatching your service or sales reps? Our contact center can fill the gaps.

Tap into our small band of talented people (located in northern California) who have the skills, experience, and technology to fill your contact center needs, 24/7/365. When you outsource your contact center you get predictable, project-based costs, and freedom from the hiring, managing and capital expense of staffing your own department.

Answering Service
Order taking
Credit Card processing
Fulfillment services
Lead qualification
Customer service

Setting appointments
Taking registrations
Dispatching
Event or appointment reminder calls
List updating
Custom inbound or outbound telemarketing programs

Contact us today to explore the possibilities! 800-938-4344